Your Goals:	Improvement in your employee and customer satisfaction, adding to improvement on your bottom line. The Goals Program is a profitable and long-term commitment in stressing quality to the customer.
Your Strategy:	To create and develop a values set with the belief quality for the customer is the most basic goal.
The Problem:	Find an experienced firm that understands goal setting, staff motivation and banking.
The Answer:	GOAL RU$H

WHAT IS FOCUSING ON THE 21st CENTURY

Focusing on the 21st century is an intense and long-term commitment in stressing quality for the customer. TQB is about creating and developing a set of values and beliefs that quality for the customer is the most basic goal.  The ways of working together, as well as the ways people are expected to deal with problems and changes, are determined by what will support and sustain this basic goal.

GOAL RU$H will help you:

• Identify areas of need, including new product development, expansion and finding the niche not presently being served by your bank.
• Identify opportunities leading to market share and profitability improvements.
• Communicate and negotiate differing points of view.

Achieving quality means adding value to all we do through a commitment to continuous services improvement to meet and exceed customer expectations. GOAL RUSH conducts results-oriented meetings for all bank employees and is uniquely qualified to help your organization achieve the most from the Goals Program.

A PROGRAM THAT INVOLVES THE ENTIRE STAFF

This is a three-part program involving your staff and selected members of your community and customer base.

PART 1 The bank employees are assigned to teams. The teams meet three times during the Goals Program. During this training, we work on teaching goal setting for personal goals, brainstorming goals for the bank, how to write an action plan, and implementing the action plan.

PART 2 Two focus groups are made up from your customer base within the community. Customers are invited to have lunch with me. Several questions are asked, including CRA questions, ad recognition and how the bank is serving the needs of your customer base through the products and services you offer. A transcript is typed and submitted to the president.

PART 3 An outside contact program where by all the employees make 2 quality calls on your customers at their place of business. The employee selects the customer, researches the account and together we make the call. We ask five questions of the participants and listen for additional needs of the customer during this contact. CEO's have found part 3 will more than pay for all of the Goals Program.